Frequently Asked Questions

How can we help?

General Questions

What is Ensemble?

Ensemble have created a range of modular Wall Furniture pieces. Products that bring all the rooms at home together. Select your size, colour, finish and hardware to create your own personalised pieces for your home, office or shop front. Our point of difference is that all of our products are set modular sizes available in a capsule collection of our favourite finishes.

Are your products made in Australia?

Yes they are! Over the past few years, we’ve seen how important local supply chains are to quality. As a fourth generation family business (see our sister business, S&A Stairs), we work with all Australian designers, makers, materials and collaborators. It gives us control over quality, reduces lead times, and makes our products last for generations.

Where can I purchase Ensemble Products?

We’re our own retailer, so all of our products are available to purchase through our website. Just say “Hi” on our website and we’ll be in touch. For big projects by builders and architects, we offer a design service - a more custom approach for multi-residential and commercial buildings.

Apart from your standard units, can you do custom designs as well?

At Ensemble, we offer a range of set modular sizes. These sizes have been designed to fit the majority of wall spaces. However, you can customise the colour, finish and functionality of our units.

Can you do any other colours that are not on your website?

Ensemble offers a capsule collection of our favourite colours in both Polytec and Laminex finishes. 2Pac painted units can be painted in any Dulux colour, as can our painted Timber Veneer units. Alternatively, select one of our 9 stain options for Timber Veneer.

What sizes of units do you offer? Is it only what’s on the website?

Each of our products come in a range of set modular widths, depths and heights. See product pages for more details.

Can I make changes to my order after I’ve purchased it?

Unfortunately, we are unable to modify and order once we’ve received full payment. We don’t cater to change of mind, so make sure you’re mindful with your selections.

I ordered the incorrect product. Can my order be amended or changed?

All orders are final once payment has been processed. You can cancel your order and be reimbursed with a credit note for a new product via a new transaction.

Can you colour match?

We cannot guarantee exact colour matching on any painted or stained finish. Whilst we endeavour to get your selected colour as close as we can to a sample, or existing colour within your home, due to the painting and staining process with our suppliers, colours may slightly differ.

How many pieces does my benchtop come in?

All benchtops larger than 2.4m will be supplied in 2 pieces due to manufacturing and transport restrictions.

What is considered as standard on your Sideboards?

Slim Sideboards:

Cabinetry Fronts - Flat Face (Colourboard & 2Pac Paint) and Natural Slab (Timber Veneer) unless otherwise specified.

Internals - White is our standard internal colour, unless otherwise specified on online products.

Function - Soft Close Drawers are the standard function of a Slim Sideboard. Handles and/or Hinge Down doors can be specified for an additional cost.

High Sideboards:

Cabinetry Fronts - Flat Face (Colourboard & 2Pac Paint) and Natural Slab (Timber Veneer) unless otherwise specified.

Internals - White is our standard internal colour, unless otherwise specified on online products.

Function - Push-to-Open Doors are the standard function of a High Sideboard. Handles and/or Stacked Drawers can be specified for an additional cost.

Note: 1.8m & 3.0m High Sideboards with handles will feature a Push-to-Open Door on its centre module.


Do you provide cable holes and what if I need extra cut-outs?

Yes, we can provide cut-outs to your unit. We supply the cut-outs to the benchtop and to the bottom of the cabinet. Any cut-outs involving powerpoints or cables being removed or relocated within your unit will have to be completed by a qualified electrician on the day of installation or after hand-over.

Can my unit be fixed to a wall over an existing powerpoint?

Yes, although you will need to arrange for an electrician to be present onsite at the time of install to either remove the powerpoint completely, or cut a hole in the back of the unit to bring the powerpoint through. Electrical work and modifications cannot be completed by the Ensemble team onsite.

How much does your preferred electrician cost?

Call out fee including first hour -$230 ex gst

Additional hours (billed in 30min increments) - $95 ex gst

Invoiced separately after installation.

How can I use my multi-media equipment like Foxtel etc in your cabinets?

No matter what your setup us, we’ve got a solution for your TV and Hi-Fi equipment.

Can you check my measurements? Can someone come out prior to install?

Absolutely! We can offer a site measure/check prior to purchasing in metropolitan Melbourne only.

How will I know when my item will be ready for installation?

You will be given a tentative installation date at the time of checkout based on our current material lead times. You will be notified once materials have been assembled within our factory and your unit is ready to be installed. You will need to ensure that someone is present at the premises whilst installation is taking place. We’ll give you an ETA for the total duration of install.

Will the installer clear the space and move my old furniture aside for install?

No, this will need to be done by the customer and organised prior to installation.

Where do you supply and install?

We only supply and install in metropolitan Melbourne.


What are your payment methods?

You can pay directly with your Credit Card via Square Pay, Bank Transfer, PayPal or ZIP Pay.

How can I use ZIP Pay?

ZIP Pay allows you to buy now and pay later. At checkout, you will be redirected to the ZIP Pay website to process the payment.

How do refunds work with Zip Pay?

Your Zip account will be credited with the agreed refund amount.

How much can I spend on ZIP Pay?

We have a $10,000 max order limit. Once ZIP Pay confirms your account credit limit, you may be eligible for a credit limit increase once you've been using the account for at least 6 months.

Zip offers two main products: Zip Pay and Zip Money. 

Zip Pay 
is an online shopping wallet with a credit limit up to $2000 with no interest ever. This is designed for everyday spending. 

Zip Money is a line of credit with credit limits over $1,000. This product offers consumers a line of credit up to $5000 for regular accounts and up to $50,000 for specific merchants. This is designed for life's bigger buys.

Can I request a sample before my order?

Absolutely! We can mail out our Polytec and Laminex samples free of charge. Timber Veneer samples can be purchased from our Sample Store - when you place your order we’ll take the price off your quote. Paint samples can also be sourced from various suppliers, however for a quicker turnaround, we recommend heading to your local paint shop.

Am I able to cancel my order?

Once payment has been made, your order is final. In saying this, we’re always keen to work with customers to ensure a perfect outcome for everyone. If you wish to cancel your order, please contact our Sales team on 1300 973 077 or email to discuss your options.

Can I remove a product from my order once payment has been made?

All orders are final once payment has been made, meaning no changes can be made.


What is the Ensemble Refund Policy?

Please choose carefully as we do not offer refunds for change of mind. We are not able to offer any exchanges or refunds on products that are already installed. Goods will be inspected upon the raising of damage, refund and installation issues. All items are quality controlled and checked for any faults before being dispatched. Should you receive an items that is faulty or damaged, please contact us immediately by emailing

What happens to my refund if my card has expired or is no longer in use?

All refunds are processed back onto the same card that was used at the time of purchase. We cannot process a refund on a different card. Please allow 10 business days for the funds to appear in your account.

If the card used at the time of purchase has expired, or has been cancelled, generally the bank will redirect the refund to your new or replacement card. If you do not have a new card, generally the bank will redirect this to the bank account. Please note that occurs in the majority of cases. If you have not received the funds within 10 business days, please contact our Sales team.

What’s your return policy?

Please click here to view the terms and conditions of our returns policy.

I forgot to add my voucher and/or coupon code to my order. Can I add it after my order has been processed?

All orders are final once payment has been processed. A coupon code and/or voucher code cannot be redeemed for a refund or applied to an order once an order has been processed. You are welcome to use the voucher code/coupon code at checkout with your next order.

Service & Warranty

Do Ensemble products come with a warranty?

Yes, which can be read in full here.

How do I get in touch regarding a warranty or product query?

For all warranty and product enquiries, please email and lodge your concern. Please note that all fields must be completed and photographic evidence provided in order to lodge your claim. Once submitted, our After Sales team will be in touch with a resolution. For all urgent enquiries, please get in touch with us on 1300 973 077.

What is the best way to care for my Ensemble products?

Our Product Care Guide can be found here. Any products damaged by not following our Care Guide will not be covered under warranty.

Can Ensemble products be installed outside?

No, Ensemble products are only warranted for indoor use and applications.

I received a damaged product and want to make a warranty claim - what do I do?

Contact Ensemble directly at