Shipping & Installations

Supply Only Shipping

What are your shipping costs?
All shipping costs will be calculated automatically at checkout.

What is the shipping time frame on my order? 
All shipping time frames are reflective of the product selected at checkout. Any guidelines on our website are for guidance only. We cannot guarantee delivery time frames the exact day and time based on material leads and changes.

What states do you install? How much is delivery?
We install in VIC & NSW (Metro and Regional Areas). Delivery is charged based on location, ask our sales team for an approximate fee.

How will I know whether my item has been dispatched?
You will receive an email notification and text message when the order is booked in for dispatch. Please ensure the shipping email provided at checkout is the best contact for all tracking notifications.   

What are your lead times?
Our lead times vary from 6 to 12 weeks - depending on the materials you select.

I have entered the incorrect delivery address, how do I change this? 
Please email sales@ensemble.store with your order number and the correct delivery address as soon as possible.

Installation

Do you provide cable holes and what if I need extra cut-outs?
We sure do, as part of the service. All of our units have an electrical plan, and we’ll point you in the direction of our preferred electricians.

How can I use my multi-media equipment like Foxtel etc in your cabinets?
No matter what your setup is, we’ve got a solution for your TV & Hi-Fi equipment.

Can you check my measurements? Can someone come out prior to install?
Absolutely! One of our friendly design consultants or qualified installers can come to you. We offer this service in Melbourne & Sydney only.

How will I know when my item will be ready for installation?
You will be given a tentative installation date at time of checkout based on current material leads. You will then be given a halfway update via text or email and a final update 48hrs from installation date final. You will need to ensure someone is present at the premises whilst installation is taking place. We will give you an ETA for the total duration of install.

Will the installer clear the space and move my old furniture aside for install?
No, this will need to be done by the customer and organised prior to installation.